Our website address is: https://trellisestate.com and is owned and controlled by Trellis Trading Corporation (‘we’, ‘us’, ‘our’, ‘Trellis’, ‘TTC’)

We collect direct information as well as automatic data. 

Direct Information

Direct data is information that you provide to us. You may opt to withhold this information but it may affect your overall user experience. Examples of direct data collected are your name, age, date of birth, address, email address, identification numbers, telephone number, payment information, information (including names, addresses and telephone numbers) of persons to whom items are delivered, information provided in comments and reviews and information provided in application forms.

Examples of instances where you provide direct data are when:

• You create and set up your profile and account
• You place an order for products and services
• You provide access permissions for data and configure your settings for the use of TrellisEstate.com.
• You complete surveys, tickets and questionnaires issued by or on TrellisEstate.com
• You upload images, videos and reviews on TrellisEstate.com

Automatic Data

This is information about your use and browsing preferences etc. that we receive and store automatically.

Examples of automatic information that we may collect and use include your email address, user name and password, IP address, location, purchasing history, hardware model, operating system, unique device information, name of internet service provider, browsing history and URL clickstream.

We use your personal information to be able to provide products and services to you, to communicate with you, to tailor advertisements and promotions, to improve and personalize your user experience, to investigate claims, to resolve disputes, to comply with our legal obligations, for safety and security and to prevent fraud.

Data may be shared with our subsidiaries, affiliates, consultants, partners, law enforcement and other third parties as necessary in keeping with our terms of service, for legal purposes, for safety and security, for handling claims/disputes and for other business purposes.

We may also share personal information with other users at your request.

Our website and services are not intended for children under 13 years old. If you are 12 years and under, do not use or provide any information on this website and do not utilize our services. If you believe we have information from a child under 13 years old, please contact us at orders@trellisestate.com.

We do not sell users’ personal information. Data may be shared with our subsidiaries, affiliates, vendors, consultants, partners, law enforcement and other third parties as necessary in keeping with our terms of service, for fulfillment of orders, for legal purposes, for safety and security, for handling questions/claims/disputes, to personalize and improve user experiences, to facilitate promotions/giveaways and for other business purposes. We may also share personal information with other users at your request.

We use identifiers such as cookies and pixels to recognize your browser, to learn more about your interests, to keep track of your account preferences and orders, and to try to improve your user experience on the website.

The data from cookies also allows us to conduct research, prepare meaningful reports, improve security and prevent fraudulent activity. You have the option to block cookies on your browser but it must be noted that this may impact your user experience. For example, you may not be able to add items to your personal cart.

We may provide links to third-party websites or apps. Once you click on the link, the third-party may collect information regarding your interactions with their website, products and services.

The inclusion of links on this website does not imply endorsement of the linked site and does not imply the we have an affiliation with the third-party. We therefore suggest that you learn about the privacy policy of the third party before providing them with information.

We may change this policy occasionally and will notify you by posting the updated policy through this website or by other reasonable means.

By using this website or our services after any changes are posted to the website, you agree to be bound by said changes. 

Any transmission of personal information is at your own risk because unfortunately, the transmission of information via the internet is not completely secure and no security system is impenetrable. We cannot guarantee the security of the databases where your personal information is stored/processed, nor can we guarantee that the information that you supply will not be intercepted while being transmitted to and from us over the internet.